What is the flat check in procedure? If you are arriving for the office hours check in between 17:00 and 19:00, you will meet a representative at the Icicle office, who will show you to your flat(s). They will ask you for a bank card for a damage deposit. Nothing is charged to your card, except in the case of damage (e.g. broken window) during your stay. Your card impression is returned to you / shredded on your check out, at the end of your stay.

In arriving later than 19:00. Can I get in? If you arrive after office hours (19:00) you will need to book a late check-in (there is no charge for this service as long as you book it in advance) to collect your keys. In these cases your keys and directions of how to find your flat will be left in an envelope with your name on it, behind the bar of Munster Bar in the Chamonix Sud square just behind the office. The bar is only guaranteed open until midnight, so make sure you arrive before then.

Are pets allowed in the Ski-Pods? Some of the Ski-Pods have wood / tile / lino floors, and only in these flats we allow well behaved dogs. Sorry we do not allow cats. You will find a paw symbol like this in the information section of the applicable Ski-Pods. Rest assured that if you are not a pet lover, the flats are cleaned thoroughly after each dog has departed!

What is the check out procedure? You must check out before 10:00 on the morning of your departure. Late departures will be automatically billed for an extra night (pro rata on weekly rate). There is no charge for early departures. When you are ready to leave you can drop the keys off at the Icicle office. If no one is there, then leave the keys in the letter box to the left of the door.

How clean do we need to leave the Ski-Pod? The flat must be left in the same clean and tidy condition as it was upon arrival. Bedding must be stripped and folded, floors swept / vacuumed, washing up done and put away, and bins emptied. If you do not wish to do this, we can do the check out clean for you for £20 per hour or part thereof, and most flats can be cleaned within an hour.

What about breakages? Upon checking out we will inspect the accommodation for any damage. If any item has been broken, it must be replaced (or paid for) on departure, on a new for old basis. We accept normal wear and tear, but any wanton damage is totally unacceptable. If any has occured you will be billed £20 per hour to rectify the damage, plus the costs of materials. In addition if the repairs influence a future booking, you will be billed the cost of their alternative accommodation, until the date that the repairs are complete and they can move back into the repaired / renovated accommodation.

What should I expect from a Ski-Pod? Our Ski-Pods are basic, no frills, studio flats. Bedding, linen and towels are provided for your stay. The Ski-Pods are small, cheap, and functional. Great as a ski bases for small families or groups of mates, not as high spec top end accommodation. You get what you pay for, and we have kept the prices low to pass on the savings to you.

How clean are the Ski-Pods? All of the Ski-Pods are cleaned before you arrive. All our cleaners have a specific cleaning check list, so when you arrive, you can be sure that the Ski-Pod is clean.

What items are provided? You are renting a self-catered studio flat (none of the Ski-Pods have separate bedrooms), and no supplies are provided with the price. There is a supermarket in the square in front of the Ski-Pods, and you can get all supplies here; food, drink, toilet rolls, etc.

Are the flats secure? The Ski-Pods are all in secure apartment blocks with coded key pad or security tag secured entry, and each flat has a unique lock. Up to one key will be provided per person, and a £20 charge is made per lost key to supply a new lock and a new set of keys. To date we have not had any issues with security or theft from any of the Ski-Pods.

If there are any problems, what do I do? Call our in-resort telephone immediately with any problems; +33 67 55 621 55. We cannot be held liable for issues with the general apartment building, such as broken lifts, powder cuts, etc. If we are informed of any general issue, we undertake to inform the syndic who runs the building for them to arrange immediate repairs.

Is the area noisy? Chamonix Sud is a young, vibrant region of town, but it is rare for anyone to complain about the noise. The Ski-Pods are hardly marketed as country retreats, rather as great bases for people to enjoy the mountains, and the town. There are several bars in the region but these are licenced until 1am, and the two nightclubs in the area both empty out into streets away from the area.

Who runs the Ski-Pods? They are operated by Icicle, which is the largest UK mountain & ski guiding outfit in Chamonix. All bookings of Ski-Pods are directly with Icicle, through their secure online booking website. If you want some guided adventures (off-piste, heliskiing, Vallée Blanche, snowshoeing) during your stay, then please get in touch or visit www.icicleUK.com.

We look forward to welcoming you to Chamonix Mont Blanc!