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Contact us - in our English Lake District office and base
All e-mails / chats / calls are replied to by experienced staff in the UK Lake District, who know the itineraries, and visit the mountains regularly.
Client feedback reports our level of knowledge and service exceptional. We provide well informed, accurate advice, that reflects mountain conditions.
With blended office & home working, the phone is answered 10am to 4pm. Outside these hours, please message (8am to 8pm) or e-mail us instead.
Windermere HQ
Icicle, Church Street,
Windermere, Lake District,
Cumbria, LA23 1AQ
Parking / delivery
1 hour free parking outside
shop, in disc parking layby
015394 42217 or
0845 058 98 78
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Course advisers

If you would like to speak to an experienced trip adviser who has been on your chosen trip, click here.
Feel free to visit our UK office, to talk through your plans face to face. Trip advisers are available for scheduled appointments made well in advance, during our normal shop opening hours. We also offer scheduled trip open evening presentations and exhibit at major outdoors and ski shows, so click here for details of where and when. Get in touch with any queries!
  The Icicle Team

Opening hours - telephone order / advice / shop...
Please call ahead to book an appointment, if you are visiting us in person


Office phone

Web chat

Shop open
By appointment*
By appointment*
By appointment*
By appointment*
By appointment*
Notes: times and dates with an asterisk * = call or message on these days to check we are open
COVID: shop is open by appointment only, but we are open for mail order / online purchases
Web chat: this includes website chat button, Facebook messenger, & social media DM's
Our Mission... To have the best safety
and peak summiting records of any
mountain guiding company
in the whole world.

Our Aim... To exceed the expectations
of each client, to realise their ambitions,
and to provide the best quality
experiences possible.
How to find us in Windermere

It really couldn't be easier, as we are just 200m from the train station, and less than 100m from the Tourist Information Office. We are on the main road from Kendal to Ambleside, so if you are driving in from J36 of the M6, you'll pass our office door. If you get the train from London, you only need change once at Oxenholme, and the journey takes 3hr15min, with trains running every hour.

Dull corporate blurb

All bookings are made with Icicle Mountaineering Ltd, whose registered address is Icicle, 11a Church Street, Windermere, Cumbria, LA23 1AQ. Icicle Mountaineering Ltd is a Private Limited Company registered in England under number: 4136635 and trading as 'Icicle' or 'Icicle Mountaineering'. Our VAT Number is: 770 1379 33. If you actually did read this whole paragraph, whose title is "Dull corporate blurb", please don't book with us as you are so boring. Perhaps consider a course in watching paint dry, or even a weekend doing a traffic survey!
Icicle Windermere mountain store

Our base in the Lake District is also our retail shop, where in-store and online purchases can be made. Below is a selection of the brands we have in store, and you can view the hundreds of products we stock on our online shop; click here. Course clients are eligible for a reduction on all purchases, and should apply the discount code in their course information pack at the checkout.

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Windermere & online shop technical kit clothing & shoes the book shop special offers
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Icicle logo is the registered trademark ® of Icicle Mountaineering|UK company 413 6635. VAT 770 137 933