Icicle
climb | trek | ski - privacy statement and policy...
We
have developed these policies, and share them with you,
to highlight our strong standards to protect your privacy
at all times. In an era of increased online shopping,
research and booking of holidays, we recognise that it
is essential that you gain confidence in our high standards,
and understand how we wish to protect you. We have written
this policy in plain English to make them accessible as
possible. If you would like any more detailed explanations
to any points, then please feel free to get in touch by
e-mail or phone. Should any of the details of this policy
change at any time, this page will be updated accordingly. |
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Postal
mailout list
Anyone who has booked on one of our courses, or who contacts
us requesting a brochure, is added to our postal mailing
lists. We maintain a record of your name and the postal
address that you supplied us. This information is stored
in a separate private database on our dedicated secure
website server, that is UK based. We use this postal mailout
list to send out a brochure or leaflet up to a maximum
of twice annually, unless you request more. |
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E-mail
mailout list
Whenever anyone subscribes to our e-mailed newsletter
subscriber list, or contacts us to ask to be added to
it, your name and e-mail address is collected and stored
in a separate private database on our dedicated secure
website server, that is UK based. We use the e-mail list
to send out a newsletter about our courses and holidays
at a maximum rate of one e-mail contact per month. All
e-mail mailout communications have a header which the
client can click on to remove themselves permanently from
the list. |
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Booking
information
We do not share any of the information that you put on
your booking form with any third parties, and by accepting
the terms and conditions on the booking form, you are
giving us permission to share certain information that
is specific to your trip with our trip leaders, resort
staff, and medical advisors, and full time Icicle staff.
This information is only used to ensure that we provide
you the best service possible, and to cater for your specific
requirements. |
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Third
parties
We do not share any information about you held on our
postal or e-mail databases with any third party at any
time. In simple terms, we do not share or sell any of
your personal information such as e-mail or postal address
to anyone else. |
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Your
privacy
If you have instructed us not to disclose any information
(for example a personal medical condition that you had
to disclose on the booking form, but which if you were
accepted on a course as it did not affect it at all, did
not want any other staff members to be aware of it), for
whatever reason, we will uphold your decision. This policy
also applies to those who wish their identity to be kept
private (as may be required by celebrities), and who wish
to participate on the course under an assumed identity. |
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Payment
privacy
Our online booking system is on a secure server, and
uses encryption to keep all the information you send us
as secure as possible. All payments handled by our booking
system are through RBS WorldPay, using their integrated
secured payment system, and our website has been examined
by them and adheres to their required levels of secure
data handling. |
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Website
posts
We often link news stories via posts on external websites
such as, but not limited to, Blogger, Feedburner, Twitter,
and Facebook. We never divulge any full names on any of
these posts, but by accepting the terms and conditions
of booking, you are providing us full rights to use any
photographic or film material taken of you in these news
stories. We only use this material responsibly, but Icicle
cannot be held responsible for the privacy policies and
content of these external websites. |
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Website
content
By providing us any photographic or film material,
or comments about a trip with us, you are providing us
full rights to use these on our website. Unless you have
specifically asked us to, we will never disclose or use
your full name. |
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Website
advertising
The Icicle website contains no paid advertising, such
as page top banner adverts, but it does contain several
links to other websites. In providing these links, Icicle
is in no way endorsing the products and services on external
websites, and is not responsible for their content. Any
website links are provided in good faith, as at the time
of publishing, some content was regarded as of potential
interest. |
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Website
statistics
Icicle collects all the IP addresses of visitors to its
website for the sole purpose of daily web statistics monitoring,
such as page visits and unique visitors. The IP address
collection is standard procedure on most websites, and
is only used for the gathering of visitor number information. |
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Website
cookies
Icicle uses website cookies in part of its online booking
system shopping cart and price lists to retain the contents
of your basket, address, and personal details, until you
either pass through the online checkout, or make return
visit. |
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Personal
responsibility
Whilst we make every effort to protect your privacy, we
can never make any total guarantees regarding any information
you provide to us or which is stored online, and you must
accept that any such information is provided at your own
risk. By sending us any information online, you must acknowledge
the well documented privacy and potential security issues
of the internet. |
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Summary
Icicle makes every attempt to use information provided
to us responsibly. This policy is our best attempt to
convey how we protect your privacy. If you have any questions
about these policies, please get in contact. Also do not
hesitate to get in touch if you have any ideas or suggestions
of how we can improve these policies for the future, as
we strive to continually evolve to get better and better.
We take your privacy as seriously as you do. |
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