How to book a course - online or in person
Facebook Icicle
Icicle Blog
Icicle Feeds
As a fully bonded and licenced tour operator, our booking process is online, secured, and all monies are held in trust until you return home after your holiday. It's worth checking which other operators offer this! If you'd prefer to book in person, come and visit us at our Windermere office in the Lake District, and we'll talk you through your plans and you can even book on the spot to receive your trip dossier immediately.
Step 1
Check your prefered date on the live availability page, so you can see scheduled course spaces*** live
Step 2
Before you book online, please read our terms and conditions, as we only take bookings that accept them
Step 3
Complete a secure online booking form via our online form that is fully SSL encrypted, for your security
We send immediate e-confirmation straight away, with invoice, course specific kit lists, and information booklet
All our scheduled non minumum numbers** courses are guaranteed to run as soon as you book*, so you are sure the trip will run
A £250 deposit is paid upon booking, with the balance not owed until 56 days before the trip. If < £250, balance is paid on booking.
For details of our tour operator bonding and financial protection, as well as internet security, and privacy, please
click here.
Well, that was easy. We check your booking form, and contact you to see if you have any queries or need any further trip advice.
Note*: spaces on courses without minimum numbers are guaranteed from the moment of booking, subject to this being over 8 weeks (56 days) before a trip departure. If you are looking to book a trip within this timescale, please contact us first to confirm availability, before completing a booking form.

Minimum numbers**: if booking within 8 weeks the numbers of availability showing may not just be a function of the remaining spaces on your chosen trip, based on guiding ratios at a maximum, but of available spaces due to logistical factors such as shared accommodation with other courses. On any trip where there are minimum numbers, should the minimum number required not be achieved, we will offer you one or more of the following choices; a) pay a supplement, b) transfer to an alternative date that is guaranteed, c) adapted itinerary to match the budget paid such as reduction of the inclusions such as the number of days guiding or accommodation included, d) refund. In this exceptionally rare occurance, this offer and decision is made 14 days before a trip. Note that until minimum advertised numbers are achieved, the only confirmation you will receive is that you have booked your trip, not that it is guaranteed to go ahead, and any travel or associated arrangements should be transferable or refundable.

Live spaces ***: within 8 weeks do not believe the live spaces as representative of numbers on a course, as on this last minute timescale we have to adapt to close spaces to avoid unecessary costs. It is imperative that you contact us before booking when considering a trip less than 8 weeks away.
Booked? Check your inbox...

Once you've submitted your form online, and paid via WorldPay, you should receive two separate e-mails;
i) WordPay receipt for the balance or £250 deposit, whichever is the lesser amount.
ii) E-confirmation from Icicle, with PDF attachments including dossier, kit lists, shop discount voucher etc.

As e-mail and the e-confirmation PDF attachments are our key method of contact, ensure that our e-mail addresses climb@ and invoice@ followed by icicle-mountaineering.ltd.uk are added to your address book and whitelisted. Alternatively check your Spam / Junk folder if you haven't received 2 e-mails within 30 minutes of having booked and paid online.

We cannot in any way be held liable for payment chasers or other communication problems caused by your personal settings for junk, spam or firewalls, or your inability to open PDF attachments.
compare holiday activities insurance

click here

Before you depart
Immediately after booking, you should obtain suitable activities insurance, with full cancellation cover
Investigate the travel options to the course meeting point. For courses in the Alps, visit the travel page
Ensure that all passports (& any visas necessary), and other documentation is in order before departure
Follow our latest news
Any further questions?
A key part of choosing a company is being able to come and talk about your plans with an experienced course advisor face to face. In an increasingly virtual world, we know our clients value speaking to real people, getting open and honest advice. The vast majority of our clients are British, and our office and outdoor store is based in Windermere in the English Lake District.

Get in contact to arrange a meeting, and come in for a coffee to discuss your course in person with a trip advisor.

Facebook Icicle Instagram Twitter Icicle
Online & Lake District mountain store - quick links; technical kit | clothing | accessories | books & maps
conditions|privacy|sitemap|copyright 2017 Icicle, Church Street, Windermere, Lake District, LA23 1AQ
Icicle logo is the registered trademark of Icicle Mountaineering|UK company 413 6635. VAT 770 137 933